“Live as if you were to die tomorrow. Learn as if you were to live forever.” – Mahatma Gandhi
Are you afraid about your English speaking skills?
You shouldn’t be. We are here to help you. A little practice and knowledge will help you in improving your English for your call center job.
As a call center representative, it is your duty to talk to clients and provide them solutions. But having a weak grasp on English can cause you many difficulties. This doesn’t mean you should give up.
The following list of tips will help you improve your English for call center job easily:
Read English Often
Read, read and read. The more you consume English content the more fluent you will become. It is not so difficult as well. You can get an English novel or a book and start reading the same. Or you can begin reading articles online (like this one).
You can begin to watch English channels and content. By watching them, you will be able to find the right pronunciations for many difficult words. It will also let you see how spoken English is different from written English.
Try watching English news channels. It will make you fluent and adept at speaking English. You will start to speak with more clarity as you will listen and consume more English content.
Use a Call Center Script
While consuming English content will help you in learning better, it will take its time. For quick results, you should start using a call center script or a set of phrases.
As a call center agent, you will have to face different kinds of people. Each person will be new and will have a unique set of problems. You might be calling them for telemarketing purpose or you might be handling a technical issue.
In any case, a set of phrases ( or script) will prepare for different scenarios. You will have a pre-determined response for every kind of message you receive. This will not only help you improve your grasp on English but it will also make you a better representative.
Phrases such as ‘I understand your situation’ or ‘A simple way to do that’ will let you handle a vast range of situations without losing the customer.
Suppose, you receive an angry customer and he starts yelling. A reply similar to, “I understand your situation and I will do everything possible to help you” will get the situation under control.
You can get a set or phrases or script online without hassle.
Forget the Rules
There are many differences between written and spoken English. One of them is regarding the Grammar rules. In spoken English, some rules of Grammar are forgotten for convenience. It doesn’t apply to every Grammar rule but only to some of them.
Here are the instances when you can let go of the Grammar rules:
- Using short sentences:
No problem. I understand. These are some sentences which you can use freely while having a conversation. Short sentences sound natural. You don’t have to speak every sentence with a definite Subject and Object.
- Compressing the words:
Using don’t is much better than ‘do not’ in spoken English. You can also use ‘isn’t’ or ‘you’re’ whenever needed. These words don’t find application in formal English but when you are talking to the customer, you can make such exceptions.
Talk to Others in English
Find a learning partner and start having conversations in English. It will improve your spoken English considerably. You both can analyze your progress and find the areas for improvement.
If you think you can’t find a learning partner then you can begin with your roommate, family members or friends. Include more English phrases in your vocabulary. Set a rewarding system for yourself as you learn new words and phrases to use.
Having conversations in English will prepare you for handling the customers with better fluency. You will have a better command over English.
“There is no substitute for hard work.” – Tomas Edison
Learning a new language is a difficult task. And when you have to use that language professionally, the stakes rise automatically. But you should remember that you will not become fluent in English in a day.
It will take time and you will need to practice daily. By practicing on a regular basis, you will find your weaknesses and strengths. Try to read and listen to English at least an hour a day.
It will make you proficient in your trade and you will soon get rid of many issues.
You can start taking English classes or learning from an instructor. A teacher will spot your weak areas quickly and give you precious insights on how to work on your speaking skills.
Getting a course will also help. It is an innovative way to improve your English for the call center job without putting in much effort.
Practice and follow the above tips. Mastering English isn’t a herculean task. If you need any help, you can contact us.